Health Guarantee

Our commitment

We stand behind every puppy we place. Each one leaves us having been examined by a veterinarian, with a veterinary certificate, complete vaccination and worming records, an ISO microchip registered in the regional database, and a written one-year guarantee against life-threatening congenital and hereditary defects.

Every puppy also comes with a veterinary health report. What comes with each puppy varies slightly between litters, so ask us about the puppy you have in mind and we will confirm exactly what is included.

What's covered

What you need to do

The guarantee stays valid as long as you hold up your side, which is deliberately simple:

• See a vet within 72 hours. Have your puppy examined by a veterinarian within three days of collection, and keep the record.
• Keep vaccinations and worming current on the schedule your vet sets.
• Feed an appropriate diet and keep your dog at a healthy weight. Obesity worsens nearly every condition this breed is prone to.
• Tell us promptly. Contact us within 48 hours of a qualifying diagnosis, with the vet's written report.

What isn't covered

No guarantee covers everything, and we would rather be plain about the edges than bury them. Not covered:

• Parasites, coccidia, giardia and kennel cough — common, treatable, and largely environmental once a puppy leaves us.
• Injury, accident, neglect or conditions caused by the dog's environment after collection.
• Hypoglycaemia, stress-related illness and digestive upset in the first days home. These are usually the result of the transition itself; feed on schedule and keep things calm.
• Conditions caused or worsened by obesity, by exercising in heat, or by walking from a collar rather than a harness.
• Cosmetic traits — adult coat colour, ear set, adult size, or markings. Coat colour in particular changes as a puppy matures and cannot be guaranteed.
• Any condition arising after the guarantee period ends.

How a claim works

1. Your veterinarian diagnoses a covered condition and puts it in writing.
2. You contact us within 48 hours with that written diagnosis.
3. We may ask for an independent second opinion from a veterinarian of our choosing, at our cost.
4. If the claim is upheld, we offer a replacement puppy of comparable value from a current or upcoming litter.

This commercial guarantee covers replacement rather than veterinary costs, and it runs alongside — never instead of — the remedies Spanish consumer law gives you, which may include repair, replacement, a price reduction or termination. Pet insurance covers treatment costs, so the two are complementary; we strongly recommend taking out a policy in the first days after your puppy comes home, while they are still young enough that nothing counts as a pre-existing condition.

This page is a plain-language summary. The binding terms are in the written sales agreement you'll receive before purchase, and in the consumer legislation referred to above.